Membership Terms
These terms apply to all memberships, class passes, and services purchased through Inflowmo ApS (CVR 46116399).
§1. Payment
We accept Visa, Mastercard, Dankort, and MobilePay.
For memberships, the amount is charged automatically each month on the selected payment date.
For class passes, courses, events, etc., the full amount is paid at purchase unless an instalment plan has been selected. In that case, payment is charged immediately and then on the specified instalment dates.
Card details are stored securely via our payment gateway.
§2. Delivery / Access
Your membership or class pass is activated immediately once we have registered your payment.
Services are delivered at our studio [Møntmestervej 27, 2400 Copenhagen] or online, if stated in your purchase.
§3. Right of withdrawal (cancellation right)
You have a 14-day right of withdrawal from the day you enter into the agreement.
If you have started using your membership or class pass, it cannot be refunded.
If the service has been fully delivered within 14 days, the right of withdrawal lapses.
§4. Memberships (subscriptions)
The subscription is personal and is charged automatically on the 1st day of each month.
Under 30 pricing: Valid while you are under 30 years old. When you turn 30, your membership will change to the Over 30 price from your next billing date.
Memberships can be paused for 1–3 months for a fee of DKK 50 per month. Memberships cannot be cancelled while paused.
Membership types can be changed, reach out to us via email.
You may cancel at any time via your membership profile or by contacting us. The notice period is the current month + 1 month.
You will receive a receipt by email after payment, and the invoice is also saved in your membership profile where it can always be accessed.
Card details are stored securely in accordance with PCI DSS standards.
§5. Class passes
Class passes can be purchased online or at the studio and are activated immediately after payment.
One class equals one training session/service (as stated at the time of purchase).
Class passes are personal and cannot be transferred.
Class passes are valid for 180 days from the purchase date unless otherwise stated.
Unused classes are not refunded after the expiry date.
§6. No-show and late cancellation
Cancellation must be made no later than 12 hours before the class starts via the website.
For late cancellation, a fee of DKK 50 is charged for members with a monthly subscription, and your class will be refunded.
For late cancellation, you lose your class if you are using a class pass.
In case of no-show, you lose one class, regardless of whether you have a monthly subscription or a class pass.
The fee is charged automatically to the registered payment card on the next payment date.
§7. Waiting list policy
In Flow Motion operates a fully automated waiting list through the booking system.
When a class is fully booked, members with a valid membership or class pass may join the waiting list. Your position on the waiting list will be visible in the booking system.
Before the 12-Hour Cancellation Deadline
Until 12 hours before class start, the waiting list is binding.
If a spot becomes available more than 12 hours before class start, the member in position #1 on the waiting list will automatically be moved into the class and notified by email.
Once moved into the class, the booking is considered confirmed and the Studio’s standard cancellation and no-show policy applies.
It is the member’s responsibility to:
- Monitor their booking status, and
- Ensure contact information is correct.
Failure to read or receive an email notification does not exempt the member from applicable cancellation or no-show fees.
At the 12-Hour Deadline
At 12 hours before class start, the waiting list is cleared.
If a spot becomes available after this deadline:
- All members currently on the waiting list will be notified by email.
- The spot will be released on a first come, first served basis.
- Standard late cancellation and no-show rules apply to any booking made after this time.
In Flow Motion cannot guarantee delivery timing of email or SMS notifications. Members are always responsible for checking their booking status.
§7. Late or failed payment
If payment is not made on time, a reminder may be sent and a reminder fee charged.
In case of late payment, a reminder fee may be charged (maximum DKK 100 per reminder, up to 3 times) as well as interest in accordance with Danish law.
§8. Liability
All training and stays at In Flow Motion are at the member’s own risk.
The member is responsible for being in a physical and mental condition that allows participation in training.
In Flow Motion cannot be held liable for injuries, accidents, or health issues resulting from training, use of equipment, or the actions of other members, except where liability follows mandatory Danish law.
§9. Personal data
We protect your information in accordance with the GDPR.
Read more in our [Privacy Policy].
§10. Governing law
These terms and conditions are governed by Danish law.
Any disputes are settled by the Danish courts.
§11. Complaints
Any complaints must be submitted in due time by email to [email protected]. We will process complaints as quickly as possible and within a reasonable time.
§12. Conduct & House Rules
Members must follow staff instructions and behave respectfully toward other members and staff.
In Flow Motion reserves the right to exclude or terminate a membership with immediate effect in case of serious or repeated breaches of rules, inappropriate behavior, violence, threats, harassment, cheating, or misuse of facilities. In such cases, unused prepaid periods may be forfeited.
§13. Valuables & Liability for Property
Members are responsible for their own belongings.
In Flow Motion is not responsible for loss, theft, or damage to personal property, whether stored in lockers or elsewhere in the studio.
§14. Operational Changes & Temporary Closure
No compensation or refund is provided in case of temporary closure, reduced opening hours, or changes due to maintenance, repairs, holidays, force majeure, or other necessary operational circumstances.
§15. Age requirement
Memberships and class passes are available to persons 18 years or older only.